Placed my order and got a phone call from Chen's saying they were out of green beans and could they substitute another vegetable. They could tell I was disappointed because my grandson can be a picky eater. So when Chen heard this, he went to the store, purchased green beans, brought them back to the restaurant, cooked them and brought our order to us just as we ordered! He went the extra distance to serve the meal we ordered. I will definitely give them much more business in the future. AND our meal was delivered within the estimated window! I should also say the food was awesome too! Thanks for the great experience!